Store Policies
Return Policy for Kintsugi House
Thank you for choosing Kintsugi House for your tea and textile needs! We are committed to providing you with high-quality, ethically sourced teas and handmade textiles. If you are not fully satisfied with your purchase, please review our return policy below.
Eligibility for Returns
We accept returns on unopened, undamaged products within 30 days of the delivery date. To be eligible for a return, items must be in their original packaging and in the same condition as received.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on any tea or tisane products that have been opened, regardless of condition. Custom or made-to-order textile items are also non-returnable unless they arrive damaged or defective.
How to Return an Item
To initiate a return, please email us at returns@kintsugihouse.net with your order number and reason for the return. Once your return request is approved, we will provide you with the return address and instructions.
Return Shipping Costs: The buyer is responsible for return shipping costs, except in cases where the product is defective, incorrect, or otherwise at fault on our part.
Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within 5-10 business days.
Damages or Issues
If you received an incorrect or damaged item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including return shipping costs, if the item is returned to us.
Terms of Service for Kintsugi House
Welcome to Kintsugi House. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General
Kintsugi House ("we," "our," or "us") operates this website to provide information about our products and services and to offer an online shopping experience. By visiting our site and purchasing products from us, you agree to these Terms of Service.
2. Products and Availability
We strive to ensure the accuracy of our product descriptions and information on the website. However, availability and pricing of items may change without notice. We reserve the right to limit quantities or discontinue any product at any time.
3. Account Information
To complete a purchase, you may be required to create an account. You agree to provide accurate and up-to-date information and are responsible for maintaining the confidentiality of your account details. Unauthorized use of your account should be reported to us immediately.
4. Payment and Billing
All payments are securely processed, and we accept major credit cards and other standard payment methods. By providing payment information, you confirm that you are authorized to use the payment method. We reserve the right to refuse or cancel orders if fraud or unauthorized activity is suspected.
5. Return Policy
If you are not satisfied with your purchase, please refer to our Return Policy for details on return eligibility, timelines, and instructions.
6. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Kintsugi House or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without express permission.
7. Limitation of Liability
To the fullest extent permitted by law, Kintsugi House is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or purchase of our products, except as expressly stated.
8. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only, and we are not responsible for the content or practices of these external sites.
9. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the state of North Carolina, without regard to its conflict of law provisions.
10. Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to our website. Your continued use of our site after changes are posted constitutes acceptance of the new terms.
11. Contact Us
If you have questions about these Terms of Service, please contact us at:
Kintsugi House
aconnolly@kintsugihouse.net
Privacy Policy for Kintsugi House
At Kintsugi House, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
We collect personal information that you voluntarily provide to us, such as your name, email address, shipping address, and payment details, when you make a purchase or create an account. We may also collect certain technical data automatically, such as IP addresses, browser type, and browsing activity, to enhance your experience on our website.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Communicate with you about your orders, updates, and promotions (if you have opted in)
Improve our website, products, and customer service
Ensure the security of our website and prevent fraud
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing your orders, as long as they agree to keep this information confidential. We may also disclose information if required by law.
4. Data Security
We implement appropriate security measures to protect your information against unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is completely secure.
5. Your Rights
You have the right to access, update, or delete your personal information at any time. To make a request or if you have questions about your data, please contact us at the information below.
6. Updates to This Policy
We may update our Privacy Policy occasionally to reflect changes in our practices. Please review this page periodically for any updates.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Kintsugi House
aconnolly@kintsugihouse.net